Refund policy

Return & Refund Policy

At Haleup, we value customer satisfaction and strive to provide the best quality products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

Returns must be requested within 3 days from the date of delivery.

The product must be unused, unopened, and in its original packaging.

Proof of purchase (receipt or order confirmation) is required for all returns.

2. Return Process

To initiate a return, contact our support team at:Email: haleupasia@gmail.comPhone: 8376054500

Once your return is approved, we will provide you with return instructions.

Returns must be shipped within 3 days of approval.

3. Refund Policy

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

Approved refunds will be credited within 5-7 business days to the original payment method.

4. Exchanges

If you receive a defective or damaged product, you may request an exchange instead of a refund.

Exchanges are subject to product availability exchanged products will be delivered with in 5-7 business days.

5. Non-Returnable Items

Opened or used products.

Items purchased during clearance sales or promotional events (unless defective).

6. Contact Information

For any questions regarding our Return & Refund Policy, please reach out to us:Email: haleupasia@gmail.comPhone: 8376054500

Thank you for choosing Haleup!